If there is something wrong with the product (right of complaint)
The Purchase Act's defect rules may apply to goods purchases.
When you shop at Elenas.dk, you of course have 24 months right of complaint. This means that you can either get the item repaired, exchanged, the money back or the price reduced, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect did not arise as a result of incorrect use of the product or other damage-causing behaviour.
How soon should I advertise?
You must advertise within a "reasonable time" after you have discovered the lack of the item. If you complain within two months of the defect being discovered, the complaint will always be timely.
We will refund reasonable shipping costs. If the complaint is justified, we will of course refund your (reasonable) shipping costs.
The item is sent to:
Elenas ApS
Ring road 3
7860 Spøttrup (Lem)
Denmark
We need the following information when you send the item to us
When returning the item, please state the problem in as much detail as possible.
Note! We do not receive packages sent by cash on delivery or similar.
Remember that the item must always be sent back in proper packaging, and remember to get a receipt for sending so that we can refund your shipping costs.
What we do with your personal information (personal data policy)
In order for you to enter into an agreement with us on Elenas.dk, we need the following information:
Name
Address
Phone number
Email address
We register your personal data with the aim of being able to deliver the goods to you.
The personal information is registered with Elenas.dk and stored for five years, after which the information is deleted.
When personal data is collected via our website, we ensure that it always happens by giving your express consent, so that you are informed about exactly what information is collected and why. The director of Elenas.dk has access to the information registered about you. The data controller at Elenas.dk is Director Victor Halle. We do not store customer information encrypted. We do not transmit customer information encrypted. Information submitted to Elenas.dk is not passed on or sold in any way to third parties, and we do not register any personally sensitive information. As registered with Elenas.dk, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to Elenas.dk via e-mail victor@elenas.dk
Complaint access:
If you want to complain about your purchase, you must contact Director Victor Halle, Elenas ApS, Ringvej 3, 7860 Spøttrup victor@elenas.dk. If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met. In that case, a complaint must be submitted to: Forbrugerklagenævnet, Carl Jacobsensvej 35, 2500 Valby or by email to: kfst@kfst.dk
Elenas ApS meets all international regulations for safe online shopping.
A complaint about a product or service purchased from Elenas ApS (elenas.dk) can be submitted to the Danish Competition and Consumer Authority
Center for Complaint Resolution, Carl Jacobsensvej 35, DK 2500 Valby, Denmark, or submit a complaint resolution via www.forbrug.dk
Any complaints from citizens of other EU countries can be lodged via the EU Commission's online complaints portal, by specifying our email: elenas@elenas.dk. The complaint must then be submitted to the common European ODR portal, which you can find at http://ec.europa.eu/odr
